To keep us all safe there are some changes to our usual service until further notice:
Rest assured we have made the necessary risk assessments around our house and follow the required government guidelines to ensure your own safety as well as our own. We have received accreditation from Visit England to represent this.
We have reduced the maximum number of guests able to stay at any one time. This will where possible enable us to give each bedroom a period of 48 hours, if not more, of isolation between guests.
In addition to our strict cleaning procedures we can so ensure a safer environment for new guests to feel relaxed and comfortable.
For stays of 3 or 4 days there will be no room service, with the exception of emptying of waste bins and replenishment of your beverage tray. For longer stays of a week or more we will if required change sheets and towels on the third or fourth day. All our laundry is hired and supplied from South West Laundry where they wash our linen at 72 degrees C, ironed at 180 deg or is dried at 100 C. nothing will survive that.
On arrival you will find hand sanitizer at the front door and we kindly ask you to use it before entering. As we will already have your contact details at the time of booking, the check-in procedure will be contactless and socially distant and we will show you to your room. Our public lounge area will unfortunately remain closed.
You will also find hand sanitizer in your room for you to use during your stay. Due to the government guidance from 8th August we are all required to wear face coverings whilst in public areas of hotels and guests houses. This unfortunately includes our hallway and stairs. Therefore please make sure you bring your own masks. It is as I’m sure you know a requirement to wear a mask when using public transport and all shops, museums, galleries and all enclosed public areas.
With socially distant tables in our breakfast room we aim to offer a near normal breakfast service with continental and or a Full cooked Cornish choice. Our breakfast buffet will not be on display, but all items can be ordered from the kitchen. We will not offer breakfast in your room. If you have any particular request or special dietary requirements, then do let us know prior to your arrival.
During your visit to Falmouth
Many of our local restaurants are open for business, https://www.falmouth.co.uk/eat-drink/, however, most of them do require a booking in advanced to be sure of a table. Please do plan ahead of your trip and a little research of what you will enjoy will make your time here in Falmouth much more enjoyable. Many of these restaurants have enrolled on the ‘Eat out to Help Out’ scheme https://www.falmouth.co.uk/eat-out-to-help-out/ where 50% discount on food is offered on certain days of the week, throughout August only. As an alternative you are welcome to bring back a take-away to the house, but we do ask that you eat it in our breakfast room and not in your bedroom. We just ask for a little bit of notice so that we can prepare a table for you.
Also, museums, gardens other family attractions may require a pre booked ticket to help manage social distancing. Again, please do a little research and plan ahead. Of course, there are plenty of things to do that do not need pre booking such as our beautiful coastal footpaths, our local shops and galleries to browse around and our lovely beaches.
In case of Covid-19
Coronavirus is still out there, and no doubt will be for some time to come.
All we ask of you is, if you develop any symptoms prior to your stay please let us know immediately. We are very understanding people and it would be better to cancel your booking rather than chancing it. Should you develop symptoms which are proved to be positive covid-19 during your stay, we will follow government guidance and request that you return home to self-isolate in your own house and seek help from your own local medical centre. Once you have checked in, you will be liable for the total cost of your booking and should you be unable to return home and need to self-isolate in our house any additional nights that may be required you will also be liable for. In addition there may be costs uncured for any inconveniences caused to other guests staying.
In the unfortunate circumstances that due to a national or regional lock down is required to help control the spread of coronavirus your booking may have to be cancelled beyond our control ( force majeure ) in which case no charges will be made and any deposits paid will be returned or credited to a future booking..
Should we find that someone within our household show symptoms and or be tested positive for covid-19 whilst you have been staying with us, we will use your contact details given to us at the time of booking to get in touch with you as required by the NHS track and trace scheme.
Should you have any questions or concerns please do get in touch.